{"id":25282,"date":"2021-06-26T07:50:42","date_gmt":"2021-06-26T07:50:42","guid":{"rendered":"http:\/\/localhost:8080\/wordpress\/?page_id=25272"},"modified":"2021-10-24T16:02:08","modified_gmt":"2021-10-24T16:02:08","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.knowledge-gateway.com.my\/zh\/customer-service\/","title":{"rendered":"\u5ba2\u6237\u670d\u52a1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"25282\" class=\"elementor elementor-25282\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51be733b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51be733b\" data-element_type=\"section\" data-e-type=\"section\" id=\"xs_team_3\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fa82d7c\" data-id=\"2fa82d7c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37832488 elementor-widget elementor-widget-elementskit-heading\" data-id=\"37832488\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title\">\u5ba2\u6237\u670d\u52a1<\/h3><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider\"><div class=\"elementskit-border-divider\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-935a954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"935a954\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-de4648f\" data-id=\"de4648f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c451c1 elementor-widget elementor-widget-text-editor\" data-id=\"1c451c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin: 0cm;\" class=\" translation-block\">\u5728\u5ba2\u6237\u670d\u52a1\u7684\u57f9\u8bad\u7c7b\u522b\u4e2d\uff0c\u6211\u4eec\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u670d\u52a1\u6280\u5de7\u548c\u201c\u54c7\u201d\u60a8\u7684\u5ba2\u6237\u4ee5\u6253\u52a8\u4ed6\u4eec\u3002\u8fd9\u4e9b\u8bfe\u7a0b\u6559\u60a8\u5728\u7ec4\u7ec7\u5185\u5efa\u7acb\u5353\u8d8a\u7684\u670d\u52a1\u6587\u5316\uff0c\u5e76\u5728\u60a8\u7684\u56e2\u961f\u4e2d\u7ef4\u6301\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u901a\u8fc7\u638c\u63e1\u8fd9\u4e9b\u6280\u80fd\uff0c\u60a8\u5c06\u771f\u6b63\u4ece\u7ade\u4e89\u5bf9\u624b\u4e2d\u8131\u9896\u800c\u51fa\u3002<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5d9c48e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d9c48e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2661c3ad\" data-id=\"2661c3ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21cc8964 elementor-widget elementor-widget-elementskit-team\" data-id=\"21cc8964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-team.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\t\t <div class=\"profile-square-v\"> \t\t\t\t\t\t\n\t\t<div class=\"profile-card elementor-animation- text-center ekit-team-style-centered_style\">\n\t\t\t\t\t\t\t<a aria-label=\"profile\" href=\"javascript:void(0)\" data-mfp-src=\"#ekit_team_modal_21cc8964\" class=\"ekit-team-popup\">\n\t\t\t\t\t\t\n\t\t\t\t<div class=\"profile-header ekit-team-img\"  data-toggle=\"modal\" data-target=\"ekit_team_modal_#21cc8964\" >\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.knowledge-gateway.com.my\/wp-content\/uploads\/2021\/07\/customer-service-3-1024x683.jpg\" class=\"attachment-large size-large wp-image-26480\" alt=\"customerservice\" \/>\t\t\t\t<\/div><!-- .profile-header END -->\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\n\n\t\t\t\t<div class=\"profile-body\">\n\t\t\t\t\t\n\t\t\t\t\t<h2 class=\"profile-title\">\n\t\t\t\t\t\t\t\t\t\t\t<a aria-label=\"profile\" href=\"javascript:void(0)\" data-mfp-src=\"#ekit_team_modal_21cc8964\" class=\"ekit-team-popup\">\n\t\t\t\t\t\t\u5353\u8d8a\u7684\u5ba2\u6237\u670d\u52a1\u6280\u5de7\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t<p class=\"profile-designation\">\u8be5\u8bfe\u7a0b\u65e8\u5728\u8ba9\u60a8\u7684\u5458\u5de5\u4ee5\u4e00\u79cd\u771f\u6b63\u8ba9\u60a8\u5728\u7ade\u4e89\u4e2d\u8131\u9896\u800c\u51fa\u7684\u65b9\u5f0f\u6765\u63d0\u9ad8\u4ed6\u4eec\u7684\u6280\u80fd\u3002<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- .profile-body END -->\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t <\/div> \t\t\t\n\t\t\t\n\t\t\t\t\t<div class=\"zoom-anim-dialog mfp-hide elementskit-team-popup\" id=\"ekit_team_modal_21cc8964\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t<div class=\"modal-dialog modal-dialog-centered\" role=\"document\">\n\t\t\t\t\t<div class=\"modal-content\">\n\t\t\t\t\t\t<button type=\"button\" class=\"ekit-team-modal-close\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-team-modal-img\">\n\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.knowledge-gateway.com.my\/wp-content\/uploads\/2021\/07\/customer-service-3-1024x683.jpg\" class=\"attachment-large size-large wp-image-26480\" alt=\"customerservice\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ekit-team-modal-info has-img\">\n\t\t\t\t\t\t\t\t<h2 class=\"ekit-team-modal-title\">\u5353\u8d8a\u7684\u5ba2\u6237\u670d\u52a1\u6280\u5de7<\/h2>\n\t\t\t\t\t\t\t\t<p class=\"ekit-team-modal-position\">\u8be5\u8bfe\u7a0b\u65e8\u5728\u8ba9\u60a8\u7684\u5458\u5de5\u4ee5\u4e00\u79cd\u771f\u6b63\u8ba9\u60a8\u5728\u7ade\u4e89\u4e2d\u8131\u9896\u800c\u51fa\u7684\u65b9\u5f0f\u6765\u63d0\u9ad8\u4ed6\u4eec\u7684\u6280\u80fd\u3002<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-team-modal-content\">\n\t\t\t\t\t\t\t\t\t \u8be5\u8bfe\u7a0b\u65e8\u5728\u8ba9\u60a8\u7684\u5458\u5de5\u4ee5\u4e00\u79cd\u771f\u6b63\u8ba9\u60a8\u5728\u7ade\u4e89\u4e2d\u8131\u9896\u800c\u51fa\u7684\u65b9\u5f0f\u6765\u63d0\u9ad8\u4ed6\u4eec\u7684\u6280\u80fd\u3002 \u6211\u4eec\u5c06\u63a2\u7d22\u4e0d\u540c\u7684\u9ad8\u8d28\u91cf\u5ba2\u6237\u670d\u52a1\u6a21\u5f0f\u3001\u63d0\u9ad8\u60a8\u7684\u6280\u80fd\u7ec4\u5408\u7684\u7b56\u7565\u4ee5\u53ca\u60a8\u7684\u5ba2\u6237\u670d\u52a1\u4ee3\u8868 (CSR) \u53ef\u4ee5\u8f7b\u677e\u83b7\u53d6\u5e76\u7acb\u5373\u5b9e\u65bd\u7684\u7b56\u7565\u3002 \u6b64\u5916\uff0c\u60a8\u5c06\u5b66\u4e60\u5982\u4f55\u4ee5\u4e13\u4e1a\u7684\u65b9\u5f0f\u5904\u7406\u6240\u6536\u5230\u7684\u4efb\u4f55\u6295\u8bc9\u3002\n\n\u672c\u8bfe\u7a0b\u8fd8\u65e8\u5728\u63d0\u9ad8\u60a8\u7684\u670d\u52a1\u6807\u51c6\uff0c\u4ee5\u6253\u52a8\u60a8\u7684\u5ba2\u6237\u3002\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1d389159\" data-id=\"1d389159\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79e8a110 elementor-widget elementor-widget-elementskit-team\" data-id=\"79e8a110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-team.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\t\t <div class=\"profile-square-v\"> \t\t\t\t\t\t\n\t\t<div class=\"profile-card elementor-animation- text-center ekit-team-style-centered_style\">\n\t\t\t\t\t\t\t<a aria-label=\"profile\" href=\"javascript:void(0)\" data-mfp-src=\"#ekit_team_modal_79e8a110\" class=\"ekit-team-popup\">\n\t\t\t\t\t\t\n\t\t\t\t<div class=\"profile-header ekit-team-img\"  data-toggle=\"modal\" data-target=\"ekit_team_modal_#79e8a110\" >\n\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.knowledge-gateway.com.my\/wp-content\/uploads\/2021\/07\/Wow-customer-2-1024x683.png\" class=\"attachment-large size-large wp-image-26481\" alt=\"professional\" \/>\t\t\t\t<\/div><!-- .profile-header END -->\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\n\n\t\t\t\t<div class=\"profile-body\">\n\t\t\t\t\t\n\t\t\t\t\t<h2 class=\"profile-title\">\n\t\t\t\t\t\t\t\t\t\t\t<a aria-label=\"profile\" href=\"javascript:void(0)\" data-mfp-src=\"#ekit_team_modal_79e8a110\" class=\"ekit-team-popup\">\n\t\t\t\t\t\t\u8ba9\u60a8\u7684\u5ba2\u6237\u7559\u4e0b\u6df1\u523b\u5370\u8c61\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t<p class=\"profile-designation\"> \u672c\u8bfe\u7a0b\u6559\u60a8\u5728\u7ec4\u7ec7\u5185\u5efa\u7acb\u5353\u8d8a\u7684\u670d\u52a1\u6587\u5316\uff0c\u4ee5\u53ca\u5982\u4f55\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5353\u8d8a\u7684\u670d\u52a1\u3002<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- .profile-body END -->\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t <\/div> \t\t\t\n\t\t\t\n\t\t\t\t\t<div class=\"zoom-anim-dialog mfp-hide elementskit-team-popup\" id=\"ekit_team_modal_79e8a110\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t<div class=\"modal-dialog modal-dialog-centered\" role=\"document\">\n\t\t\t\t\t<div class=\"modal-content\">\n\t\t\t\t\t\t<button type=\"button\" class=\"ekit-team-modal-close\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-team-modal-img\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.knowledge-gateway.com.my\/wp-content\/uploads\/2021\/07\/Wow-customer-2-1024x683.png\" class=\"attachment-large size-large wp-image-26481\" alt=\"professional\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ekit-team-modal-info has-img\">\n\t\t\t\t\t\t\t\t<h2 class=\"ekit-team-modal-title\">\u8ba9\u60a8\u7684\u5ba2\u6237\u7559\u4e0b\u6df1\u523b\u5370\u8c61<\/h2>\n\t\t\t\t\t\t\t\t<p class=\"ekit-team-modal-position\"> \u672c\u8bfe\u7a0b\u6559\u60a8\u5728\u7ec4\u7ec7\u5185\u5efa\u7acb\u5353\u8d8a\u7684\u670d\u52a1\u6587\u5316\uff0c\u4ee5\u53ca\u5982\u4f55\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5353\u8d8a\u7684\u670d\u52a1\u3002<\/p>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-team-modal-content\">\n\t\t\t\t\t\t\t\t\t\u672c\u8bfe\u7a0b\u65e8\u5728\u4ee5\u4e00\u79cd\u771f\u6b63\u8ba9\u60a8\u5728\u7ade\u4e89\u4e2d\u8131\u9896\u800c\u51fa\u7684\u65b9\u5f0f\u5411\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u201c\u54c7\u201d\u7684\u56e0\u7d20\u3002 \u672c\u8bfe\u7a0b\u5c06\u6559\u60a8\u5728\u7ec4\u7ec7\u5185\u5efa\u7acb\u5353\u8d8a\u7684\u670d\u52a1\u6587\u5316\uff0c\u4ee5\u53ca\u5982\u4f55\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5353\u8d8a\u7684\u670d\u52a1\u3002 \u6211\u4eec\u5c06\u63a2\u7d22\u9ad8\u8d28\u91cf\u5ba2\u6237\u670d\u52a1\u7684\u4e0d\u540c\u7406\u5ff5\u3001\u6253\u52a8\u5ba2\u6237\u7684\u7b56\u7565\u4ee5\u53ca\u60a8\u7684\u5ba2\u6237\u670d\u52a1\u4ee3\u8868 (CSRs) \u53ef\u4ee5\u8f7b\u677e\u83b7\u53d6\u5e76\u7acb\u5373\u5b9e\u65bd\u7684\u7b56\u7565\u3002 \u6b64\u5916\uff0c\u60a8\u7684\u5ba2\u6237\u670d\u52a1\u4ee3\u8868 (CSRs) \u4f1a\u4ee5\u5b8c\u5168\u4e13\u4e1a\u7684\u65b9\u5f0f\u4e3a\u60a8\u7684\u5ba2\u6237\u201c\u591a\u8d70\u4e00\u91cc\u8def\u201d\u3002\n\n\u65e0\u8bba\u60a8\u662f\u521d\u521b\u516c\u53f8\u8fd8\u662f\u8de8\u56fd\u516c\u53f8\uff0c\u672c\u8bfe\u7a0b\u90fd\u5c06\u63d0\u9ad8\u60a8\u7684\u670d\u52a1\u6807\u51c6\uff0c\u8ba9\u60a8\u7684\u5ba2\u6237\u4ece\u6574\u4f53\u4e0a\u201c\u60ca\u53f9\u201d\u3002\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5fccf36b\" data-id=\"5fccf36b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Service In the training category of\u00a0Customer Service, we provide Great Customer Service Skills and \u201cWow\u201d Your Customer to Impress Them. These courses teach you to build a superior service culture within your organization and to sustain a superior level of customer experience within your team. 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